Price Protection Policy
At Knives and Stones, we want you to shop with confidence. If an item you purchased from www.knivesandstones.com.au drops in price within 14 days of your order, we’ll refund you the difference — no questions asked.
Eligibility
- Applies only to items purchased directly from www.knivesandstones.com.au.
- The price drop must occur on our website. Prices on third-party platforms or marketplaces are not eligible.
- The product must be identical — same maker, model, size, and handle configuration.
- All pricing is in Australian Dollars (AUD). We do not account for currency conversion or exchange rate fluctuations.
Why Prices Change
Price changes may happen due to:
- Fluctuations in foreign exchange rates
- Changes in supply and demand
- Seasonal promotions or limited-time discounts
We understand that pricing shifts can be frustrating, which is why this policy is here — to make sure you get the best value, even after your purchase.
How to Claim
To request a price adjustment:
- Email or Contact us within 14 calendar days of your purchase.
- Include your order number and a screenshot or link to the lower price on our website.
- Once verified, we will refund the price difference to your original payment method.
Exclusions
- Price protection is limited to one claim per item.