Shipping policy

Last updated: 9 September 2026

At Knives and Stones, we proudly deliver premium kitchen knives and sharpening stones worldwide from our Sydney warehouse. Some heavier items (e.g. hibachi grills, woks and large cutting boards) are available for domestic delivery only.

1. Order processing & dispatch

• Orders are dispatched from Australia, typically within 2 business days of purchase.
• Tracking information is provided once your order ships.
• During peak periods (EOFY, Black Friday and major sales events), processing may take up to 7 business days.
• Orders are fulfilled first come, first served. If your order is time-sensitive, please email us — we'll do our best, but ordering early is the surest way to receive it on time.

2. Estimated delivery times

Domestic (dispatched from Sydney)

Service	Sydney	Melbourne / Brisbane / Canberra	Rest of Australia
Australia Post Parcel Post	1–2 business days	3–4 business days	5–7 business days
Australia Post Express	1–2 business days	2–3 business days	3–4 business days

International

• Australia Post EMS: 5–10 days
• DHL Express: 3–6 days (not available in the UK)
  

Delivery times are estimates only and may vary due to customs processing or local courier delays.

3. International shipping, customs, taxes & duties

• If a shipping option is available at checkout, we can ship to your country. You are responsible for ensuring the item is legally importable (e.g. wood type, knife length). If customs refuse entry, any return or additional shipping costs are your responsibility.
• You are responsible for paying any import taxes, duties or fees imposed by your country.
• Customs may occasionally apply fees beyond standard import taxes (e.g. inspection or re-delivery fees). These remain the customer's responsibility.

4. Shipping options

1) Delivered Duty Unpaid (DDU) — “I will handle tax myself”

• You are responsible for clearing customs and paying any taxes or duties on arrival.
• In some countries (e.g. Germany), you may need to collect your package from a designated post office or customs facility.
• Pros: in some cases, packages pass through customs without additional charges.
• Cons: if duties are applied, you bear the cost and the inconvenience.

2) Delivered Duty Paid (DDP) — “Taxes and duties included”

• Taxes and duties are prepaid at checkout.
• Minimal customs delays; stress-free delivery.
• Pros: no surprise charges, smoother delivery.
• Cons: more expensive; shipments do not bypass customs.

Availability: Western Europe, the US and Canada support DDP. All other regions ship via DDU only.
DDU services: Australia Post EMS, DHL Express
DDP services: DHL Express

5. Returns, exchanges & refunds

• Change-of-mind returns and exchanges are accepted within 14 days of delivery if the item is unused and in its original, resellable condition. A 3% handling fee applies, you arrange return shipping, and the original outbound shipping cost is deducted from the refund.
• Once inspected, you may choose a refund or store credit.
• Custom items (unique handles, engravings, custom profiles) and special orders are non-refundable. Natural variation in handmade knives (wood grain, damascus pattern) is not a defect.
• If an item arrives faulty or damaged, inspect it on arrival and report it immediately — at the latest within 3 days of delivery, with photos of the item and its packaging. Please don't use or sharpen the item, and keep it and its packaging as received so it can be returned. We then accept full responsibility: a prepaid return label and a replacement or full refund, with no handling fee.
• Pre-dispatch cancellations are welcome; banks may take up to 2 weeks to return funds.
• For international customers, taxes and duties are non-refundable.

For full details, see our Refund Policy.